Refund and Returns Policy
At MDI Luxury Watch, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a simple process for returns and refunds.
1. Returns
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Items can be returned within [7–14] days of delivery.
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Products must be unused, in original packaging, and include all accessories and documentation.
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To initiate a return, please contact our customer service at [insert email/phone] with your order number and reason for return.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval status.
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Approved refunds will be processed to your original payment method within [5–10 business days].
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Shipping fees are non-refundable, except when the return is due to a defective or incorrect product.
3. Exchanges
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Exchanges are subject to product availability.
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If you wish to exchange an item, contact us to confirm stock before returning your original purchase.
4. Damaged or Defective Items
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If your watch arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
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We will provide a full replacement or refund, including any shipping costs.
5. Contact Us
For questions regarding returns, refunds, or exchanges:
Email: [email protected]
